FAQs

  • If you opt to return your Romi Gold contemporary item(s) (vintage items excluded), we'll offer online store credit equivalent to its value. To secure this credit, please return the item(s) within 14 days of receipt, with only the goods' value credited, inclusive of taxes. Return shipping costs are your responsibility. Reach out to us at hi@romigold.com to initiate the process.

  • Our vintage pieces are offered in their as-found condition. Embracing the distinctive essence of each item, all vintage sales are considered final. We hold ourselves to a high standard, meticulously detailing any signs of wear or imperfections, ensuring the integrity of our curated collections.

  • For optimal care of your Romi Gold pieces, store them in their accompanying jewelry pouch to prevent scratching. These pouches are also ideal for travel protection.

    We recommend refraining from wearing your jewelry during showering, swimming, or exercising, and avoiding contact with perfumes, lotions, and hair products to prevent accelerated wear. Additionally, it's essential to avoid harsh chemicals or polishing cloths, as they may compromise the finishing of your jewelry.

    Please note that Romi Gold is not responsible for any fading, as all items, whether vintage or contemporary, are gold-plated. Vintage pieces utilize various plating techniques, while Romi Gold’s contemporary pieces are plated with 18k Vivid Gold.

  • Vintage pieces utilize various plating techniques, while Romi Gold’s contemporary pieces are plated with 18k Vivid Gold.

    The use of 18k Vivid Gold plating ensures Romi Gold pieces are highly durable, resisting scratches, tarnishing, and fading. This maintains the jewelry's brilliance over time, while the smooth finish enhances its luxurious appeal. Proper care is essential to preserve these qualities: avoid harsh chemicals, abrasives, and extreme temperatures. Follow provided care instructions for prolonged enjoyment. Please note that Romi Gold is not responsible for any fading, as all items, whether vintage or contemporary, are gold-plated.

  • Most packages are dispatched through UPS, with the majority departing within 1-3 business days. We also offer express shipping, pleae see details below. Should any concerns arise, we encourage you to reach out within 7 days of purchase for swift resolution.

  • Yes! Of course.

    We present several convenient options including: Fedex Overnight Shipping ($100), Fedex Two Day Shipping ($60), and Delivery by Courier ($45) within Manhattan and select neighborhoods in Brooklyn.

    Orders placed Monday – Friday before 2 PM EST will be processed that day and if the item is in stock it will ship within one business day.

    Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following Monday.

  • Indulge in a bespoke styling experience by contacting us at hi@romigold.com.

    Elevate your look with our in-person shopping appointments or opt for the convenience of a virtual shopping appointment. For pricing details and appointment scheduling, please reach out via email.